Home · Blog The words your clients actually hear: language, culture, and service delivery In Miami-Dade, about three in four residents speak a language other than English at home: 75.3…
Home · Blog When a workplace conflict needs a neutral: what mediation actually looks like Most workplace conflicts do not start big. They start as a conversation two people stopped…
Home · Blog Three questions a good program evaluation answers Most program leaders I talk to do not need convincing that evaluation matters. They need to know what they will…
Home · Blog Why saying "I don't know" can make a team stronger Think about the last time you were in a meeting and did not know the answer. Did…
Home · Blog Reach is not outcomes: how to read your program's numbers honestly Every funder report I have ever worked on starts with the same pile of numbers: people…
Home · Blog Resilience or overload? What your strongest person is telling you I gave a talk at the CoMotion conference this year built around a question most leadership advice…