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Short, practical reads on leadership, conflict, and evaluation: the same ground the podcast covers, in writing.

Why saying “I don’t know” can make a team stronger

Most people read “I don’t know” as incompetence, so they bluff or stay quiet. Research on workplace culture says that’s backwards, and it costs teams more than honesty ever does.

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Three questions a good program evaluation answers

Most program leaders don’t need convincing that evaluation matters. They need to know what they’ll actually get. A good evaluation answers three questions.

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Reach is not outcomes: how to read your program’s numbers honestly

“We served 89 clients” is a count, not a change. How to read your numbers honestly, and why funders trust reports that separate reach from outcomes.

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Resilience or overload? What your strongest person is telling you

When a team struggles, does it need more resilience or a lighter system? The Strongest-Person Check, and a five-word exercise to run on Monday.

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The words your clients actually hear: language, culture, and service delivery

Three in four Miami-Dade residents speak a language other than English at home (U.S. Census Bureau). What code-switching and cultural dimensions mean for the team at your front door.

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When a workplace conflict needs a neutral: what mediation actually looks like

What a mediator does, what mediation is not, and when it earns its keep, from a Florida Supreme Court Certified County Mediator.

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Prefer listening? Curious About People: the podcast →

Swett Consulting Solutions: program evaluation, mediation, and organizational development

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